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Retail Electric Competition

Connecting to Your Chosen Provider

The window to choose a new provider officially closed on February 15. A total of 65% of customers chose their provider during the shopping window. Throughout March 2024, LP&L will connect customer meters to their chosen providers on their regularly scheduled billing date. Following this, you will receive your final LP&L invoice on your City of Lubbock Utilities bill. Going forward, your electric bill will be managed by your selected provider.

Please note: LP&L will not be a retail electric provider, and will not partner with any retailers or trade groups related with competition and the retail electric market. LP&L and City of Lubbock will not contact customers to assist them with the shopping process. Customers will not have the option to stay with LP&L.

Para español: El Camino Hacia la Competencia

Past Events

View recordings of past community meetings on retail electric competition here: Retail Electric Competition Community Meetings.

District 2 Community Meeting, April 17
Districts 3 & 6 Community Meeting, May 1
District 1 Community Meeting, May 8
Districts 4 & 5 Community Meeting, May 15
District 2 Community Meeting, Nov. 6
District 1 Community Meeting, Nov. 13
Districts 3 & 6 Community Meeting, Dec. 5
Districts 4 & 5 Community Meeting, Dec. 19
Retail Electric Providers Shopping Fair, Jan. 5
Retail Electric Providers Shopping Fair, Jan. 6
Retail Electric Providers Shopping Fair, Jan. 22
Retail Electric Providers Shopping Fair, Jan. 23
Retail Electric Providers Shopping Fair, Feb. 10

Explainer Videos

Definitions

  • Energy deregulation: The act of separating generation, transmission, distribution and sales processes and allowing several supply companies to compete for customers.
  • Retail electric provider (REP): REPs are the companies that compete with one another in deregulated areas to sell energy rates to residential and commercial customers. They are responsible for the supply of your energy, while the local utility oversees the delivery.
  • Transmission and distribution service provider (TDSP): TDSPs own or operate the equipment that transmit and distribute electricity in Texas. LP&L will be the TDSP for Lubbock, and will take care of your poles and power lines. This is also the company you should call in case of a power outage.
  • Default retail provider: A stopgap energy provider who supplies your electricity if you do not choose a retail provider or if your retail provider goes out of business during your contract term. These are assigned by utility area.