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Our users on Japan’s SoftBank and T-Mobile Netherlands had the best experience with statistically tied scores of 79 and 78.8 points respectively. Other operators in the Netherlands have also done well, with KPN, Tele2 Netherlands and Vodafone Netherlands recognized as Global Leaders for Video Experience.
In our first global operator comparison of multiplayer mobile Games Experience, Japan’s SoftBank and Vodafone Netherlands are joint Global Winners, having statistically tied with scores of 82.9 and 82.3, respectively.
Out of all the operators analyzed in this report, our users had the best experience when using over-the-top voice applications on LG U+’s network. The operator scored 83.3 points out of 100 for this measure of the mobile experience, 0.3 points ahead of Japan’s SoftBank — the previous winner. All four of Japan’s national operators are Global Leaders for Voice App Experience, along with South Korea’s KT and SK telecom.
Our users on SK telecom’s network in South Korea observed incredibly fast overall download speeds that averaged 74.9 Mbps, aided by its increasingly mature 5G network, making it our Global Winner for Download Speed Experience. SK telecom’s score was 6.3 Mbps ahead of that of the previous winner, Canada’s Telus, and an incredible 3.2 times higher than the global average of 23.6 Mbps.
Swisscom’s dominance remains unchallenged for Upload Speed Experience, its score of 17.2 Mbps was at least 1.4 Mbps (8.6%) faster than that of T-Mobile Netherlands and South Korea’s LG U+ who were statistically tied for second place. Swisscom was also the Global Winner for Upload Speed Experience in our first Global Awards and remains unbeaten.
LG U+’s score for 4G Availability was just 0.3 percentage points away from a perfect score. The top of the chart for this metric is dominated by South Korean, Japanese and Dutch operators, with notable exceptions including Verizon and T-Mobile in the USA, and 4G-only operators — India’s Jio and Indonesia’s Smartfren. While it’s an older technology, 4G remains essential for users to connect to almost all current 5G services because of the use of 5G non-standalone access (NSA).
The operators with the top 30 highest percentage increases are this year’s Global Rising Stars in each category when we compare the percentage improvement between the last six months of 2019 and 2020. Impressively, Egypt’s WE and Banglalink in Bangladesh are Global Rising Stars for all five of these measures of the mobile experience. A further 14 operators are Global Rising Stars in four out of five categories, including France’s Free Mobile, Claro Uruguay, Colombia’s Tigo and both of Libya’s National operators, Libyana and Al-Madar.
A shortened Japanese translation of this report can be found here. While every effort has been made to ensure that it is an accurate translation, in the event of a discrepancy between it and the original English version, the English version takes precedence.
